Doorbell Cameras offline

7/19/24 Ring Customer ServiceRing Dear Ring Customer Service, I am writing to formally lodge a complaint regarding the performance and customer service experience related to my Ring doorbell cameras. I have purchased two Ring doorbell cameras and a chime. Initially, I had a great experience with the Ring doorbell cameras, which prompted me to order an additional two cameras this week. However, as of July 13, XXXX, both of my original doorbell cameras went offline. I followed all of the troubleshooting directions provided by Ring, but unfortunately, these steps did not resolve the issue. On July 18, XXXX, I called your customer service department, and they attempted to remotely connect to both devices without success. The representative informed me that since the warranty had expired in March XXXX, both of my products could not be replaced or fixed. The agent also mentioned that if I had bought the latest version, I wouldn't have had an issue, and suggested that the weather in my area might have affected the cameras. I expressed my concerns that both cameras, along with millions of others in America, are exposed to weather elements, and this should not be a valid reason for them to go offline right after the warranty period. I find it troubling that the cameras may be expected to function properly only for the duration of the warranty and question whether they have a longer life cycle. If weather is indeed a factor, are all Ring cameras in similar conditions experiencing the same issue? This disruption has caused significant inconvenience, as I rely on these cameras for home security. Despite my initial satisfaction with the products, this unexpected malfunction and the inability to resolve it through standard troubleshooting have been disappointing. To resolve this matter, I would like Ring to provide assistance in either restoring the functionality of the existing cameras or replacing them if they are found to be defective. I believe this solution is fair and will address the issue effectively. I appreciate your prompt attention to this matter and look forward to your response. Thank you for your understanding and cooperation. Sincerely, Gloria