Responses (1)

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  JonC

  I’m having the same problem. I have Hampton Bay CH-7621-02 digital doorbell, which is listed on the compatible chime list. It was working fine with the regular door bell button but since I installed the Ring Pro 2, the chime no longer works. Any suggestions?

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  18-11-2022 04:31:14

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  C

  Caitlyn_Ring

  Hi @JonC. I looked at the compatibility list for the Doorbell Pro 2, and I see the Hampton Bay HB-7621-02 listed. I'm not sure if CH means anything different than HB as a prefix, but it's worth checking to make sure there are different types of that model. Additionally, make sure the In-home Chime setting in the Ring app is set to digital and not mechanical. You can find this setting by tapping the menu in the top left > Devices > Doorbell Pro 2 > Device Settings > In-home Chime Settings. It's also worth ensuring that your Doorbell Pro 2 is wired up correctly. You can find wiring diagrams [here](https://support.ring.com/hc/en-us/articles/360022454432-Wiring-Diagrams-for-Ring-Video-Doorbell-Pro-Setup), and find the installation instructions [here](https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-). If you can't get this resolved, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper dive into this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  18-11-2022 08:12:45