Responses (38)

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  feetinclouds

  I have the same problem. How you get support on these things without a phone call is beyond me. I am about to return mine. They are not fit for purpose.

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  05-04-2020 10:04:47

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  Marley_Ring

  Hey neighbors! The battery percentage in your Ring app can sometimes take a moment to update. As long as you've charged your battery for several hours, it should be full. After reinserting the battery, test a live view to ensure the device automatically connected to the Internet. Once confirmed, your device health should reflect the new battery level. If not, try removing and reinstalling the Ring app on your mobile device. I hope this helps! :)

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  08-04-2020 05:50:59

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  Saiful

  you state that app may take a few hours to update the battery status, yet I have changed to a fully charged battery for 24 hours and yet it shows low battery. now I have removed the battery and my doorbell is actually offline, yet the app still show that my device is online and healthy. my recordings show a black screen. what is going on here?

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  22-06-2020 05:06:38

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  Saiful

  After a couple of hours without battery while app showing my doorbell 2 as online and healthy, I decided to power up it up again. Slide in same battery earlier removed, let it connect, press button and now all seems well. So, not sure exactly where the problem lies.

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  22-06-2020 07:14:35

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  Caitlyn_Ring

  Hey neighbors! @Saiful Thanks for letting us know what you tried and how that worked for you. Typically if the Ring App is not showing the correct battery percentage after fully charging the battery, I'd recommend walking through a new setup of your device by following the steps under Set Up a Device. The battery percentage should automatically update, but in the instance that it doesn't a new setup should take care of it! :)

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  24-06-2020 04:55:23

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  Saiful

  seems either the app or the server does not refresh frequent enough to indicate the actual status of the battery. again, when I got notification of low battery I replaced it with a fully charged one yesterday and until today it is still showing low percentage. do I have to carry out the 'Set up new device' each time I replace the battery?

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  14-07-2020 01:20:31

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  BK123

  Same issue. Battery fully charged. Still says low battery. Unable to view live. Still records motion and can be viewed in timeline. Any fix for this issue?

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  21-06-2020 08:40:53

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  skoiffman

  I have the exact same issue, no luck reinstalling the app or chaning for another batterry.

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  13-10-2020 01:08:30

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  RBreier

  Me too, that's baloney.

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  27-09-2020 10:05:21

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  Pepperell50

  Have you been able to solve this? I’m having the same problem thanks

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  18-11-2020 09:01:31

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  ndeferrari

  I just charged my battery for the first time and am experiencing the same issue as others in this thread. I waited until the battery was fully charged (green light showing only), put it back in the Ring unit, and my device health is still indicating low battery. Being that this seems to be such a wide spread issue, Ring what are you going to do to help? Anyone able to successfully solve this issue? Doesn’t seem like this is a one time fix issue based on others’ reviews which is really unfortunate and frustrating.

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  20-12-2020 12:44:44

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