The camera works and is installed on my app but when I connect it to the pan-tilt mount, the app doesn't go into setup mode and I can't use the pan-tilt function. The camera still works. Am I missing a step? Any advice?

Hi @bonomarine. Try performing a reset on the camera. You can do this by pressing and holding the setup button for 20 seconds, then releasing. This should allow you to reconnect the camera to WiFi, where you can then use the Pan Tilt Mount. Let me know if this helps!

I have the same issue tried deleting and reinstalling the app, disconnected and reconnected the camera , was on the phone with support and still not working, when it goes into calibration setup it fails every time , I just bought this brand new on prime day and the camera works but the pan tilt mount does not work. When first plugged in it goes thru it’s motions left right up down. They supposedly opened a ticket but still have not heard anything

‎deregistering an ex demo doorbell

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

T

TheBig1

deregistering an ex demo doorbell

Hi, I recently bought a batch of Ex demonstration Ring doorbells. 2 of them are still registered on the ring system still so can't be installed. I have the entire install kit including the matching retail boxes with the matching serial numbers and mac addresses. I understand that Ring may be able to contact the registered owner shop etc and get them deregistered. Who do I contact and how please?

1058 •

0 •

2 •

03-04-2020 15:31:54

Responses (1)

T

TheBig1

I have spoken to the seller, and he purchased them as part of a job lot when a shop closed down. If that helps at all

0

•

03-04-2020 15:41:59

•

T

TheBig1

Thankyou for your help, I spoke to a colleage at Ring yesterday and after confirming my credentials and ownership, my request has been passed to a specialist team. With some luck, the team will get back to me within 3 working daysI love the professional way this company works, some others could learn a lot from Ring on how to do customer support

1

•

04-04-2020 17:10:46

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service