Responses (5)

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  Caitlyn_Ring

  Hi @Zoomusicgirl. Please also keep in mind that extremely [cold weather](https://support.ring.com/hc/en-gb/articles/115005939463-Cold-weather-and-battery-powered-Ring-devices) can impact the performance of the lithium-ion battery in your Ring Doorbell. Bring your Doorbell inside and try a complete reset of your Doorbell. Ensure a fully charged battery is inserted, and then hold down the setup button for at least 20 seconds. After the reset is done, you'll then set the Doorbell back up in the Ring app using the steps under Set Up a Device. Test it out by ringing the Doorbell or triggering a motion event and then check the battery percentage on the Device Health screen to see if it's reporting accurately. If the troubleshooting steps provided above don't work, even when the Doorbell is inside and out of cold weather, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  09-12-2021 09:15:01

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  Cosarb

  Same is happening with my doorbell 3. I did a factory reset and same . Battery is fully charge . However doorbell can’t connect with the app . Any other solution ?

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  19-01-2022 05:39:01

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  Caitlyn_Ring

  Hi @Cosarb. Is it saying that your Doorbell 3 has a low battery, or does the in-app setup process not complete? You can find troubleshooting tips for when the in-app setup fails in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/217240386-In-app-Setup-Failing-Repeatedly). If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  19-01-2022 08:38:34

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  Zoomusicgirl

  Nothing fixed the low battery message. I ended up having to buy a new Ring 4 doorbell to replace my old Ring 2 doorbell. All of the replacement battery packs which the Ring 2 doorbell stated were not working are fine with the Ring 4. I'm sure that this is all a conscious and dishonest move to make people move from the older technology to the new. Shame on you Ring. #disappointing And forum input from Ring a little too late and a little too vague (I.e.unhelpful).

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  20-01-2022 12:36:15

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  Kastle

  I have a ring doorbell 2. Mine is saying critically low battery with both of my fully charged batteries too. Apple got in trouble for forcing people have to upgrade because of the battery. Is Ring doing the same? I know technology advances quickly but doorbells are doorbells. They should last for years without needing to upgrade.

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  20-08-2022 01:31:21

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  Caitlyn_Ring

  Hi @Kastle. What troubleshooting steps have you tried so far, if any? Based on your post, it sounds like you have two batteries and you tried installing both in the Doorbell. When charging the batteries, make sure to use the provided charging cable and charge the battery for about 8 hours to ensure it is fully charged. I'd also recommend reviewing our troubleshooting tips and tricks for unexpected battery drain in our Help Center article [here](https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera).

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  22-08-2022 07:15:44

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  Caitlyn_Ring

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  30-12-2022 10:18:39

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