Choppy Audio

Hey guys,I have a new Ring Video Door Bell Pro,The audio is choppy and I miss every third word or so.I searched the internet and apparently this is an on going issue for years.And yes my internet connection is good.There is a thread on this forum that says "Solved" however after reading the entire thread I never saw the fix.If I cant get some help here Ill just return it to Amazon and Ring will have to deal with a defective return.Can anyone help ??