Ring Video Doorbell
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Tom_Ring
Hi @bphelia33. For this situation, it would be best to contact our support team. Be sure to have the MAC ID of your device and a proof of purchase handy, as they will need this when you call in. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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25-08-2020 21:32:04
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