I changed my WiFi password and lost connection to my ring doorbell pro. I go into setup mode to reconnect and it keeps telling me I’ve entered a wrong password, but I never entered a password.
Hi @Brad21911. What I would suggest first is to reboot your internet router. Once your wifi has restored, open up the Ring app and go to- Menu \> Devices \> Ring Pro \> Device Health \> Change Wifi Network and then follow the on screen prompts. Once you get the pop up that reads, "In a previous setup, you connected to (XYZ Network)...", select Cancel. This will direct you to a list of wifi networks. Select your wifi network and you will be able to enter in your new wifi password. Let us know if this worked for you!
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21-08-2020 08:21:44
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Tom_Ring
Hi @Brad21911. What I would suggest first is to reboot your internet router. Once your wifi has restored, open up the Ring app and go to- Menu \> Devices \> Ring Pro \> Device Health \> Change Wifi Network and then follow the on screen prompts. Once you get the pop up that reads, "In a previous setup, you connected to (XYZ Network)...", select Cancel. This will direct you to a list of wifi networks. Select your wifi network and you will be able to enter in your new wifi password. Let us know if this worked for you!
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21-08-2020 08:21:44
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