Ring Video Doorbell
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Cannot view history events on shared Ring doorbell
hardwired-video-doorbell
Cannot view history events on shared doorbell. Three little dots to the right of each entry are missing. Alerts are received as usual.
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01-05-2021 04:59:55
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Marley_Ring
Hi there, @Linkerbink! When being added as a shared users, you will be able to view videos of devices shared with your as long as the owner is subscribed to a Protect Plan. Additionally, if an even just occurred or a lengthy video is being recorded, please allow some time for those videos to be available for playback. If videos are still not playable, a great next step is to log in at Ring.com via web browser and check your video recordings there. Feel free to let us know how this goes! :)
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03-05-2021 03:56:22
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