Ring Video Doorbell
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Cannot Access Video When There's Activity
Whenever I get a notice that there's activity at the front door, I cannot access the video for several seconds, up to a minute, or longer. The RSSI for the doorbell is either -56 or -57. I moved the doorbell next to the router as a test -- the RSSI read -15. I just added a Ring Chime Pro. The RSSI for the Ring Chime Pro is -46 (the last time I checked it). The RSSI for the doorbell did not improve after I added the Ring Chime Pro. I continue having problems accessing the video when I receive notice that there's activity at the front door. The same thing happens when someone rings the doorbell and I try to access the camera -- I can't. I can access "live view" anytime. According to an online article, a RSSI between -50 and -60 is very good. Well, it's not good enough to solve the problem I'm experiencing. Any guidance would be sincerely appreciated.
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21-08-2019 15:58:54
Responses (1)
- J
Please share what you discovered. I have the exact same problem! My numbers are similar to yours and if I click on the message "There is activity at the front door", I can not view the activity. I have to wait for quite a while and then view it in history. :-( This defeats the purpose of hav
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23-08-2019 00:05:59
TI have developed the same problem with my Ring Pro. I've increased the signal strength to from - 62 db to -32 db by adding a wifi entender to no avail. The system will very occaisonally link up. However, every time someone pushes my doorbell I must go see who it is it I want to talk to him. I c
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15-12-2019 20:22:54
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eapples
OK, Everyone: I owe an apology to the folks at Ring. All the errors belong to me -- I own them.My problems stemmed from two issues: 1. I still have to learn how my smart phone functions, and 2. I still have to learn the ins and outs of using the Ring app.I was able to conquer both, and run two or three tests to ensure that I am able to access the video whenever I get notice of activity by the front door, or whenever someone rings the doorbell.I won't bore you with the details. The Ring app works on my phone. The Ring devices all seem to be functioning as they are designed to function.
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22-08-2019 19:49:51
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