Ring Video Doorbell
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Cannot access my account on my iphone
hardwired-video-doorbell
cs-support
Keep getting message "something went wrong, try again" although I am able to access my account on my laptop. The Ring app did not recognize my address, so I deleted and reinstalled the app and now cannot access the Ring app on my phone
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26-03-2022 05:37:21
Responses (1)
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Caitlyn_Ring
Hi @edzoocator. Do you have a VPN enabled or any specific security settings on your phone? A VPN will impact your ability to connect to and use the Ring App, as the Ring App is not compatible with VPNs. I'd also recommend ensuring your phone's OS and the Ring App is fully updated.
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28-03-2022 07:38:34
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