Can Anyone Help With this - Customer Services can't

I have been on the phone 4 times today to Customer Support (And a very long time with my Internet Provider) but still have problems. I have a brand new (2 days) Ring Doorbell 3. If someone comes on my drive, my phone and Amazon devices let me know. If someone rings the bell, they let me know BUT I cannot get live view to work on my phone, my Ipad or Amazon Show 8. My phone is giving me the message - 'Live View blocked by your network', No one at Customer Support seems to know what this means. I can't face another day on the phone tomorrow going over the same things time and time again. Can anyone please advise.