Ring Video Doorbell
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Camera and motion detection stopped working in Ring Pro 2
My Ring Doorbell Pro 2 wired has only partly worked for the last few weeks - before then it was fine. The doorbell works and is connected to the wifi, but the camera no longer connects, nor does the microphone/speaker on the doorbell. When someone rings the doorbell, we get the ring on our phones, our Echo Show and our two Ring Chimes.I’ve tried a factory reset, and switching to and from the extender on one of the Ring Chimes, but nothing has helped.Any ideas anyone?
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19-12-2023 15:42:36
Responses (3)
- R
Hi @Caitlyn_RingThanks for replying.The RSSI when connected directly to my Wifi is -59, which it is at the moment. When connected via the Chime Pro, it’s -47. The camera isn’t working with either. Live View says Front Door can’t connect.I think it’s a hardware fault, as the red lights no longer light up on the Ring when someone approaches it.
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22-12-2023 10:07:19
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C@Roel Thanks for sharing that screenshot. The connection on the Chime Pro is definitely stronger, so I’d suggest trying to use that. Since the signal isn’t the issue, there are a few other things to check. Disconnect the mobile data on your phone and run a wifi speed test at the installation locati
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22-12-2023 19:38:19
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Caitlyn_Ring
Hi @Roel. What is the RSSI showing as on the Device Health page? This is an indication of the signal strength. Are you receiving a specific error message when trying to activate the Live View? The Live View needs to connect in order to use the two-way audio. Feel free to share any screenshots that demonstrate what you’re seeing on your end.
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21-12-2023 18:12:55
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