Ring Video Doorbell
Bypassing chime for two video pro doorbells
Here is my question. I have one 16v 30ac transformer connected to one mechanical chime box and two doorbells. I replaced the old doorbells with Ring Pro 2 video doorbells. I installed each doorbell using the power pro v2 kit as the instructions suggested. However, both doorbells are getting an intermittent power supply and go offline after a brief period of time. I suspect the old mechanical chime box is not compatible. I would like to use the bypass mode on the power pro v2 kits. Here is my question. The chime box has 3 wires which I will need to reroute into the power pro v2 kit: front, trans and rear. Because I have two doorbells, how do I pair the 3 wires into the 4 bypass holes which are available? The instructions only show how to do this when there is only one doorbell. Will I need to pigtail the one transformer wire in the chime box and send it to the bypass port in both power pro v2 kits? UPDATED: The video pro 2 doorbell comes with power pro v3 kit. The v3 kit does NOT have bypass ports. Contacted support. No one seemed to know this or how to connect the pro 2 doorbell directly to the transformer. They seemed to indicate that I shouldn’t use the power kit at all and just set the door bell to no chime in the app. The units were eventually returned. I had read too many posts where not using any power kit at all shorted the doorbell and fried the transformer. Wasn’t taking any chances. Until Ring develops documentation on this I would steer clear. Very disappointed in the lack of knowledge and technical support.
656 •
0 •
0 •
14-09-2021 09:34:50
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
ringboards
Agree that the fact the Ring support couldn't answer the question is ridiculous. But I can report that this use case (Ring Pro 2 video doorbell directly connected to a stock doorbell transformer without a mechanical chime) does work. In this case you don't use the Power Kit at all. The key thing is to ensure that you set "None" as the Doorbell Kit in the device settings in the Ring app. What I observed was the setup process asked what kind of doorbell chime I had and one of the choices was none (and that set the needed setting).
0
01-03-2022 03:21:58
•