Ring Video Doorbell
App alert tones wont select to change tone in app
I am not able to select app alert tones in the app on my iPhone. I also tried to troubleshoot on other phones and I am having the same issue. I can select the app alert tones for our camera but not the doorbells.
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11-07-2022 12:42:22
Responses (4)
- U
That's exactly what has happened to me. I have had to just turn off the notifications for now because the chimes alert tone is so bad!
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11-07-2022 03:25:08
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- C
Hi neighbors! Can you let me know which version of iOS and which version of the Ring app you're currently using? If you have access to a different smartphone or tablet, such as an Android one, are you able to try adjusting the app alert tone on there? If possible, please share a screen recording showing what happens when you attempt to select the app alert tone on your iOS device. This information will help my team and I take a closer look. :)
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11-07-2022 10:51:05
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- U
I have tried other devices. Nothing works iOS 15.5 5.52.0 
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12-07-2022 12:34:20
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C@user17055 Thank you for sharing that screen recording. I checked in with my team on this and they let me know that they're working on this and it should be resolved in a future Ring app update. Your Ring app should automatically update, or you can check the app store for any new app updates. :)
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12-07-2022 09:53:48
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absRing
Same here! Had it set up on a different iPhone before a bunch of the updates so the settings stuck and now switched to a new iPhone while trying to set up the same alerts and can’t get past the “App Alert Tones” selection.
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11-07-2022 07:47:45
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