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All videos All Devices Pixelated Start
hardwired-video-doorbell
troubleshooting
wireless-security-cameras
ios
I have a 1gig mesh system. All ring devices are within 12ft of a WiFi device and show good connection. Problem is, both the doorbell and stick up cam videos start with several seconds of pixelated video. Am I missing something? What am I paying for? Hardly seems secure when the important part of the video is indiscernible.
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01-01-2024 04:11:59
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Justin_Ring
Hi @TRQuixote. Try the following steps to address your concern: Reboot your Ring devices using the Ring app. Reboot your router by powering it off for a few seconds and then powering it back on. Verify your Ring devices have good signal strength. We also have this Help Center page with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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02-01-2024 06:09:36
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