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  Chelsea_Ring

  Hey @Charliebard ! Is this a Chime Pro or different type of WiFi extender? What's the distance between the extender and the Spotlight Cam?

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  31-05-2020 03:12:22

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  Charliebard

  Hi, it's a tp-link ex 6110. I've tried it at various ranges, including side by side, and other devices showcase strong network signal at the camera location. I'm using a 2.4Ghz network, which I thought should work.

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  31-05-2020 10:23:33

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  Chelsea_Ring

  Hey @Charliebard. Are you able to reach out to the provider for your wifi extender to see if you need to open up any [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) on the device to all the Camera to connect? It's possible that there may be restrictions on the network that are not allowing the camera to connect to your wifi extender. In addition, is the Spotlight Camera able to connect to the home wifi network (not the extender)?

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  01-06-2020 11:42:38

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  Charliebard

  Hi. Thanks for the suggestions.... I think I've figured it out. It looks as though the spotlight cam won't recognise an SSID which is only 6 digits long. I'm not sure why, however when I increased the length of the SSID to 8 characters, it all started to work fine. Many thanks.

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  02-07-2020 10:10:28