Ring Security Cameras
Video stored on cloud starts later than video stored in Ring App (Floodlight Cam Wired Pro)
There seems to be a bug with how Ring is uploading the videos to the cloud when there multiple Answered Motion (Person) for a video. My Floodlight Cam Wired Pro camera caught activity that I was able to view in real time (Answered) on the Ring app very clearly. I exited the answered video and returned to the video a couple seconds later. The 'Event History' in the Ring app shows that there were 2 'Answered Motion (Person)' events for this camera at 9:20 am. The first video starts at 9:20:18 until I left the app at 9:20:36. The second video starts when I return the the app at 9:20:32 until 9:21:59 When I tried to send a copy of the first video via the Ring cloud link (ring.com/share/...), here's what the timestamp says for the first video: start time: 4/25/2023 09:20:32 CDT end time: 4/25/2023 09:21:59 CDT It omitted the first few seconds and essentially uploaded a copy of the second video to the cloud. When I tried sending a video of the second 'Answered Motion (Person)' video which starts at 9:20:32, **the ring app generates completely different links for these 2 videos** , however, the video is the same, with the same timestamp as mentioned above: start time: 4/25/2023 09:20:32 CDT end time: 4/25/2023 09:21:59 CDT I can still view the footage of the first Answered Motion (Person) in the Ring app (the video which starts at 9:20:18 until 9:20:36), however, not only is the cloud storage of this video incorrectly replacing it with the later video, I am also not able to download it because the download just gives me the second video which starts at 9:20:32. The video is technically not lost (since it's viewable on my phone's Ring app only to me), but it's impossible to download/share this using Ring. **Is there a fix for this?**
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25-04-2023 04:59:49
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