Unable to set up Spot Light Cam

Hi I've just purchased a spot light cam and I'm trying to set it up. However my iOS device does not want to connect to the Ring Setup network. I have tried to do this manually, I have reset the network settings on my iPhone but I am still unable to connect. My broadband is with Virgin Media and I think from looking at google there seems to be issues connecting these devices when you have one of their routers :frowning: Has anyone else had similar issues? and any recommendations to try? I phoned Ring yesterday but the guy wasn't able to help me one of the tech team was supposed to call me later but I have had no phone call as yet :frowning: Cheer