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Suddenly lost playback facility
Today I’ve lost the ability to playback recorded foootage on ALL my cameras, this is happening only on my home broadband (Virgin) everywhere else it works, it works on my 4G phone, it works via a 4G router, so the problem seems to be a combination of Virgin and ring, possibly someone’s upgraded their systems, probably blocking the ports used for the playback of recordings, Live view works perfectly, anyone else experiencing this or shed any light on it.Thanks in Advance.
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16-04-2024 12:19:10
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Justin_Ring
Hi @Amj. I would recommend checking your routers settings using this Help Center page as a guide. If you have checked these settings and are still having the same concern, give our support team a call for further assistance.
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17-04-2024 18:11:12
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