Ring Security Cameras
Still getting notifications during scheduled time off
I set a schedule for no notifications during a certain time range yet I am still getting notifications during that time.
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12-07-2021 07:12:11
Responses (2)
- P
Tried that . Still sending notifications. The switches are off during the scheduled time but the notifications are still being sent. See attached 
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17-07-2021 07:43:07
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THey @PaulF00. Thanks for sharing that image. If you have both of those toggled off, you should not be getting notifications. I suggest reaching out to our support team to have them take a closer look at this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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19-07-2021 07:00:52
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Tom_Ring
Hi @PaulF00. I would try deleting the Schedule, then setting it up again. Once, you do that, perform a test to see if you still get notifications. This Help Center article [here](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-) has information on how to setup a Schedule.
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14-07-2021 10:00:52
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