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Ring Security Cameras

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Stickup camera stopped working

I installed a new stick up. Completed setup. Everything worked live view and notifications. The next day, neither the live view or notifications are working. Restarted Wi-Fi. Did everything with my phone and online I could. I can see device status and Wi-Fi signal strength to be good. But no live view or motion detection. Any help??

3012

0

1

25-04-2020 07:32:03

Responses (5)

  • G

    Have been trying to reconnect my spotlight camera for over a month and all I get is wrong password and I know password is correct as I checked it on netgear app and also login to another divide and it worked. Camera has a problem something wrong with it.

    0

    23-04-2020 11:34:17

      G

      Try but unit will not connect. Like I said I have 3 other units and they all work with the WiFi password just this one does not . Has to be the unit went bad.

      1

      24-04-2020 09:40:42

  • C

    Have you selected disarm in the home mode by mistake as this will stop all video etc but will still show device health as good

    0

    25-04-2020 10:49:06

      N

      No I havent. I have other device too, ring doorbell and I am able to pull live feed and motion detection for it

      0

      25-04-2020 03:23:57

      A

      I have exactly the same problem. Indoor cam will not work on live view and will not go into setup mode. All my other cameras are working fine. I have moved it next to my wifi router so wifi is not a problem.

      0

      26-04-2020 02:03:47

      N

      No it says that it's offline.

      0

      26-04-2020 06:18:41

      A

      I am having the same problem and the reset button does not reset it. Did you find a solution to your problem?

      0

      26-04-2020 06:15:56

      K

      I have the same problem - camera stopped working, bought new batteries. No joy. It will not reboot/turn on. Red lights flashing in battery ports with fully charge batteries. Please help.

      0

      27-05-2020 02:25:17

  • R

    Hi, I’ve changed the battery and the light won’t come on even after the hard reset. The red lights inside the camera turn on fine. Appreciate any suggestion.

    0

    25-04-2020 11:48:09

    • 1

      Have a spotlight battery cam, charged the battery multiple times \*green light comes on\*, I then insert to set up and it says low battery (2%).....tried reinstalling app, removing cam and setting up new device....same response, will not let me connect to wifi, tried both battery slots also...have a ring doorbell that works fine on wifi (got both together and both had been fine)...I did let them both die (batteries), but have done before also ....any ideas?

      0

      26-04-2020 10:11:18

      • G

        Thanks for you help none of it worked. I bought a new one and it connected no trouble. I wish there was someone at ring to ask as there was before. Now I need to see where I can send the old one to see if they ca. Fix it any ideas?

        0

        26-04-2020 10:50:58

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