Ring Security Cameras
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Stick up cam offline, LED on, no video/live view
I setup a stickup camera (battery) in my hallway two days ago. It’s setup for motion for when we’re out of the house using the Modes feature. Today, I saw the blue LED on, which I thought meant it was recording (or being viewed in Live View). However, motion detection was off, mode was still in “Home” mode, and no one in the house was viewing the camera via app. My phone and our echo show are currently the only authorized devices for viewing cameras. The camera timeline shows no recorded video for the last two days (when I last tested it). Also, the app says the camera is offline and I was unable to even access Live View. How is the light on, camera offline, and no record of video in the timeline? I’ve been very satisfied with our Ring doorbell, but this product has me concerned about our privacy.
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03-04-2020 18:51:49
Responses (1)
- W
I have exactly the same problem for one of my three cameras. The camera worked fine for a month, then it suddenly was offline. The Stick up cam shows a solid blue LED and schows as offline in the app. A reset of the camera didn't solve the problem. My cam is connected to Ethernet (POE).
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30-08-2021 13:02:17
WI have exactly the same problem for one of my three cameras. The camera worked fine for a month, then it suddenly was offline. The Stick up cam shows a solid blue LED and schows as offline in the app. A reset of the camera didn't solve the problem. My cam is connected to Ethernet (POE).
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30-08-2021 13:02:17
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Tom_Ring
Hey neighbors. For this concern, I would try to perform a reset on the camera and reconnect it to wifi. To perform a reset, press and hold the setup button for 20 seconds, then release. Once the camera reboots, you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. The camera will then do a quick update and should resume normal function. I hope this helps!
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08-02-2021 18:56:56
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