Responses (2)

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Caitlyn_Ring
Hi @user19706. Does this occur during Live View or a previously recorded event? Can you share a video example of the night vision going on and off every 3 seconds? When attaching this video, you will need to gather the share link of the video. You can do this by going into the Event History in your Ring App and choosing to share it via email. From there, copy the link that is generated and paste the link in the body of your post. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.
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05-08-2022 17:28:27
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user19706

It happens whenever night vision turns on. It will happen in live view as well as just regular recording. https://ring.com/share/b11e5cbe-3ef1-4a9a-aab0-1bb419116713

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07-08-2022 01:00:47

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user19706

Check out this video I captured on my Ring device.https://ring.com/share/b11e5cbe-3ef1-4a9a-aab0-1bb419116713

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07-08-2022 19:21:52

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Tom_Ring

Hey @user19706. Thank you for sharing these videos. I've shared them with my team and they'd like to look into this a little more. Is it ok to direct message you here on the Community to gather some additional information? Thanks, neighbor.

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09-08-2022 15:46:00

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user19706

Yes please. I apologize for the late response. Any help would be appreciated.

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24-08-2022 02:08:53

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user19706

@Tom_Ring Yes please. I apologize for the late response. Any help would be appreciated

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27-08-2022 02:31:45