Ring Security Cameras

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Spotlight Cam Plus (Wired) Light activation does not follow motion alert
light-settings
troubleshooting
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I installed two Spotlight Cam Plus (wired) units on our home. The motion zone setup is just like our Ring doorbell and the Spotlight Cams detect motion from a good distance without fail. The issue I have with both of them is the spotlights do not activate unless a person walks up to within 6 feet of them yet the motion detection activates probably 25 feet away. The lights will activate at dusk when I walk up near to them yet when animals enter the yard the lights do not turn on even though I get the alerts that the cameras have detected motion and the animals are closer to the camera than I was. This isn't a matter of if it not being dark enough since they activate earlier in the evening at close distance. The Motion-Activated Lights slider in the app is on for both cameras and I do not see an option to create a zone for lighting only so my assumption is the light activation trigger should be the motion detection zone but they are not working like that. I can manually turn the lights on with the app. Smart Alerts is off. I've gone through all of the setting options in all of the tiles and can not find anything else to try. What else is there to try?

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13-07-2023 01:28:02

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