Ring Security Cameras
Spotlight cam black video only at night
My spotlight cam suddenly started recording black video at night. No issues during the day. The snapshots it takes every 5 minutes are fine at night. And if I live view the video is fine. It is only when motion triggers it at night. This just started happening. The wifi RSSI hasn’t changed and is acceptable. I have a second spotlight on same network with less of a wifi signal and it doesn't have the issue. I started linking the two so that when the one with the issue detects motion, the second one with less of a signal records. The first one has a black video and the second does not. This issue only started over the past month.
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30-11-2022 01:31:37
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Deeaski
This is not solved. The issue is worse. Before I could live view and now I can’t even do that. I’ve followed all troubleshooting steps. Ports are not an issue. I another spotlight cam on the same network that doesn’t have the issue. Given the many complaints I’ve seen with this same issue, I believe this is a product defect. How do I get this resolved.
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26-02-2023 03:53:12
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