Ring Security Cameras
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Spotlight Cam - Black Screen Video Recordings
I have a strange issue. I have a Ring doorbell and a Ring Spotlight Cam. Both work fine on live view. The doorbell displays video recordings perfectly but all the videos captured on the Spotlight Cam are black when I try to replay them. I’ve deleted and reinstalled the app but not sure what to do to fix the video issue. Everything online says it’s a router issue but the doorbell works fine and live view works fine. This only started on the 1st June.
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10-06-2021 20:46:08
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Tom_Ring
Hi @leebrux. What is the RSSI for the Spotlight Cam? This could be affecting the video quality. Also, this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) has information that could help correct black video by adjusting a few settings on your internet router. Let me know if this helps.
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11-06-2021 21:03:23
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