Responses (13)

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NikkeJohnson
Mine stopped working out of nowhere and the indication disappeared off the app
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26-03-2020 16:04:19
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A
Acal
My Stick Up Cams batteries are constantly going dead. I have installed ring solar panels for them to receive some sort of charge, but I'm constantly recharging these batteries daily. Panels receive about 6 hrs of direct sunlight daily
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24-08-2020 06:52:47
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Pleasant7
Did you ever get an answer? Mine’s stopped working too!
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24-08-2020 16:41:57
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shueytexas

My two solar panels have also stopped working in the last week. This is very frustrating.

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24-08-2020 17:42:24

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Wilkinat

No all the hoops you have asked us to jump through do not work! How about a refund based on false advertising?????

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14-09-2020 02:43:31

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N808

I've tried every suggestion listed in the Ring community to solve the problem of the solar panel not charging the stick up cam. Nothing works. Adding to the community comment that this is frustrating and disappointing for the time spent trying to solve it and more importantly, what seems to be a p

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14-09-2020 16:43:05

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Caitlyn_Ring

Hey neighbors, happy to chime in for Marley here. If you've tried the suggestions previously presented and the concern still persists, it would be best if you reach out to our support team. As this is a neighbor-to-neighbor support forum, our support team will be able to take a deeper look and offer

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15-09-2020 19:16:23

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Tex78745

This has been an ongoing problem for me for the last week and a half when I installed my gen. 3 (newest) stickup cam and the $50 dollar solar panel. I initially was only getting morning sun (maybe 3 hrs. of good sun) due to mounting restrictions/obstruction so bought a bracket at the hardware store

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15-09-2020 23:12:58

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HFR

Same. Solar not changing. Gets plenty of sun.

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08-10-2020 13:29:35

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JUT

Has anyone had any luck with getting this resolved? I have the same issue with my stick up cam gen 3 solar. Started several weeks ago. Have done it all...recharged battery via usb, reconnected solar panel, reset camera, deleted and reinstalled, have everything disabled that could drain battery etc. Like others, during day it shows power source and at night battery. Battery is slowly draining and not topping off even though the solar panel gets 6+ hours of direct sunlight each day. Is Ring ignoring this issue as it seems multiple people are having the issue? Suspiciously sounds like software issue but one would think by now they would have resolved it.

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13-10-2020 22:33:25

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BluehorseA

Turns out, after reading the info in the link that battery operated ring cameras are useless here in Michigan. Wish Ring had beenhonest in their advertising and mentioned the camera wouldn't work in northern climates during the winter EVEV WITH SOLAR PANELS ATTACHED. I'm getting disgusted with a com

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08-12-2020 03:05:31

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Mrsjessicahassan

Funny story. I contact customer service today about the same issue. I have had my two stick up cameras with panels attached all year without a single hiccup. Suddenly since the last firmware my batteries drained and died. And die daily now as well. No setting changes on my end. The rep indicatd the

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24-12-2020 15:27:34