Ring Security Cameras
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Snapshot Frequency Setting Not Available
Hi All!I have just finished setting up my first Ring system with two battery operated spotlight cams and a wired video doorbell.This [artice on Ring's webpage](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) nicely explains how to set the snapshot frequency, and at the end of the articel even states this:**"What Ring devices have the snapshot capture frequency feature?**This feature will be available to all devices that support Snapshot Capture."The problem is that I can't find that "snapshot frequency" setting under video setting for of my devices. Calling support resulted in me re-installing the app on my phone, and then being told that this setting just isn't available for me. Wow. :cry:Has anybody else experienced this, and is there a solution? I would really like to increase the frequency for one of my cameras at a minimum.Thanks for any help!!!
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05-01-2020 04:29:57
Responses (3)
- S
Anybody else?Is there an update coming?Is this forum monitored by Ring support staff, and do they sometimes chime in?
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05-01-2020 17:45:49
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- S
As I had stated in my original post, I had called customer service before even posting here.Customer service made me reinstall the app on my phone to fix the issue, of course that didn't do anything. After that, CS just told me that this feature isn't available for me then, and that was it. It was a waste of time.Nope. no help. You think calling again might result in a different outcome?
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11-01-2020 00:03:20
SThen why this [artice on Ring's webpage](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature) which explains in nice detail how to use that feature?Even states that the frequency feature is available for all devices that support the snapshot feature. Frustrating.
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11-01-2020 00:41:04
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CrazyCat
Snapshot frequency doesn't show up for me either. None of my cameras/doorbells have that frequency option available.
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05-01-2020 05:39:34
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