SC
Router Setting for stick up camera battery
New setup. Won’t find WiFi. Tried different channels on 2.4 ghz band. Connects to app during setup just fine. Doorbell 3 plus battery had no issues with finding WiFi on 5 ghz. Asus ac3100 dual band router.
732 •
0 •
0 •
12-08-2020 03:03:12
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @Steve-Cindy. I recommend checking your [ports and protocol](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) settings on your router to ensure it allows the Ring device to connect, as this may be why it's not connecting to your internet. Feel free to contact your ISP to make these changes that you need to do. In the event that the device may still not connect after making these changes, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes and how you're able to resolve your concern! :)
0
12-08-2020 08:28:11
•