Ring Warranty - Ring Stick-up Camera

I have a Ring Stick-up Camera that is hardwired and does not have and did not come with a battery. The Live View is saying it is disabled due to Critically Low Battery (doesn't have one) and no matter what it will not work. It started 3 months after I purchased the camera. I called Ring when it stopped working and went through the troubleshooting and was told that this is a known problem and that there would be a fix and that I should wait (wouldn't replace the unit). Fast forward I called them back to see if they had a fix or replacement. They told me sorry your warranty is now expired and the best we can do is give a discount on a new one. Wouldn't the original claim still be valid since I opened it before the warranty expired and nothing was fixed or replaced and I was told to wait for the "Fix"? I have read numerous threads in the community about this and it seems to be a really big problem.