Ring Stick Up Cam Not able to put in setup mode or hard reset

Hi, I was curious if anyone has any suggestion of what to try further. The background on this is that I had a stick-up cam that was stuck in night view mode so I did a hard reset and removed it from my devices on the ring app. When attempting to place in setup mode while holding the orange button for ~30 seconds, it gave a solid steady white light, no pulsing. I called tech support and was advised to removed the screws on the back and disconnect the battery which I did with no change. I'm not sure what else to do.