Ring Security Cameras
Ring spotlight cam has a blue dot on screen when watching video playback
I get a blue dot sometimes on video playback. Has anyone else had this ?
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27-09-2021 11:06:46
Responses (3)
- C
It only applies when it is sunny. I have checked back through history and it never used to do it but always doing it now when sunny.  Attached screen shot but not sure if it worked
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28-09-2021 07:06:45
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- M
Thanks for the example! This may very well be due to the sun at a certain angle, or any lighting hitting that area right. The root cause might be debris, condensation, or a blemish on the lens. If cleaning or inspecting the lens closely does not show an obvious cause for this, try power cycling the Camera. This can be completed by simply powering down the Camera, and powering it back on. For a closer look at this, or a more advanced solution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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29-09-2021 03:43:39
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Marley_Ring
Hi there, @Collywobbles1st! If you have not already, try checking the lens for anything that would cause something like this to appear in video. As you mentioned this only happening sometimes, it may be an indicator of something, especially if it seems to only be applied to video recordings. Feel free to include an image for further suggestions, or check the type of event it is to see if it is different than others. I hope this helps! :)
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28-09-2021 04:39:27
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