Responses (1)

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Tom_Ring

Hi @amowad. A similar question was answered in this Community post [here](https://community.ring.com/t/new-video-doorbell-wired-not-showing-up-on-windows-app-ring-always-home/42503/3). In short, the Floodlight Cam Wired Pro is not available on the Mac version of the Ring app because it is no longer receiving updates for devices.

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03-06-2021 18:03:12

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waitetom

If I'm understanding correctly, you're saying that Floodlight Cam is no longer compatible with the Mac, Ring App. If so, this is appalling!

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03-08-2021 12:22:35

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Caitlyn_Ring

Hi @waitetom, happy to chime in for Tom here. If you take a look at the other Community post he linked [here](https://community.ring.com/t/new-video-doorbell-wired-not-showing-up-on-windows-app-ring-always-home/42503), you can see my answer there which is marked as the solution. I'll go ahead and share that same answer here as well just in case, since it answers your question regarding the Floodlight Cam Wired Pro not showing up in the Windows App. The reason you are not seeing your new Floodlight Cam Wired Pro in the Windows app is because it no longer receives device or feature updates, though they will continue to receive critical security and bug updates. We suggest using [Ring.com ](http://ring.com/) to view your devices on a desktop computer. The team here is continuously working to add features to improve your [Ring.com ](http://ring.com/) experience. Thanks for sharing your feedback on this matter. :)

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03-08-2021 18:39:48

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waitetom

But your answer isn't a solution. It's just an admission of a problem.In a nutshell: Ring is no longer providing compatibility between its latest Flood Light product and the Mac app (and Windows, as your answer suggests). This means no live view on the Mac, with no workaround.It's unbelievable.

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05-08-2021 12:44:09

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erfkzoo

Yes definitely not a solution and the link is to a post about Ring Doorbells so you might not initially put the two together. Almost a year later and Ring's "most advanced outdoor security camera" still is being sold as their flagship floodlight but no device or feature updates outside of security which they have to provide for 4 years after its last available for purchase. It's an appallingly huge disappointment that this isn't made clear in the product description since in all respects it's an obsolete product. If we hadn't accidentally thrown out one of the boxes all 6 of these would be going back.

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19-05-2022 21:00:44