Ring camera/floodlight - light is full of water, device no longer works.

I am starting a new conversation since RING closed the old conversation.  I don't understand why an outdoor camera/flood light device is not water-tight!  This is not "condensation" - the light is practically full of water.  Here is my post from the closed conversation. I have this same issue.  At first, it appeared that I was having a battery issue.  Bought the solar panel and that seemed to help.  Now my camera/light is not working at all.  Has anyone gotten a resolution to this issue?  My camera/light is slightly more than a year old - it worked well for the first few months, then we started to try to resolve what we thought were the issues.  I now believe the whole device is defective.  RING - please assist!!!