Ring Battery won’t work Camera

Question

I have purchased two Ring Batteries and neither of them work in my Ring camera.  Doesn’t matter which side I place the battery on, i get a red light located next to the batter when I pop it into place.  I believe I have a first generation camera and the batteries have different writing on them than the one it came with. Are there different generation of batteries?? Does only one type work with older cameras? Yes, they are official Ring batteries. Thanks for your help!!

Justin_Ring · Answer

Hi @Amps683. Ring Battery Packs are compatible with any generation of Ring devices that use interchangeable battery packs. Try factory resetting your Camera by pressing and holding the setup button for 20–25 seconds, and then [reconnecting it to your wifi.](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

user33302 · Answer

Its not the battery or camera. I have the same issue called ring support they sent out replacement camera it worked fine until I had to replace charged battery didnt recognize charged battery. I 2 cameras with this issue. They were working up untilthe month. Ring has done something on their end to the app that has bug ...they wont admit to.

Ring Security Cameras

Ring Battery won’t work Camera

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