Responses (1)

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  Chelsea_Ring

  Hey @marnow76. The recording that you have available is the full recording that was captured by your camera. It sounds like you may be running into a feature we have known as Motion Stop, which you can learn more about [here](https://support.ring.com/hc/en-us/articles/115001858043-My-Video-Recording-Stops-After-20-Seconds). If you're having any concerns with your camera not capturing motion or recordings being much shorter than 20 second, feel free to follow up with our support team at any time on this! Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  31-07-2020 10:28:12

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  Reply

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  marnow76

  So based on your answer and the support article the feature cannot be disabled, correct?

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  01-08-2020 12:39:07

  C

  Chelsea_Ring

  @marnow76 Not at this time, but we are hoping to bring to our neighbors more flexible video recording lengths in the future, so please keep your eye out for this! If you continue to have shorter than 20 second recordings with Motion Verification off (if you have this feature to turn on/off), then please follow up with our support team to look more into this!

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  03-08-2020 09:09:10