Problems with Snooze

Anyone have probelms with the snooze on their ring device not working? Mine has started going off every few seconds and the snooze will not work at all. I tried chatting with support, but could get no answers to anything I asked. They acted like there was more than one snooze, but wouldn't answer what the other one was. Any help would be greatly appreciated, as it will be a few weeks before I can install a new camera system.