Problem with Ring setup a1

Someone has encountered such a problem. I have a stick up elite camera. I already had it connected but I wanted to reinstall it. Now, when I want to connect it again, I don't want to connect to the wifi. Ring setup a1 shows that it is connected and there is no internet. All other appliances in the house are working properly. This is a new camera. There is an exclamation mark next to the wifi badge ring setup a1. After a few failed setup attempts the device seems to become non-responsive not allowing a phone to connect to its network..