P1-78 ongoing problem
Floodlight cam wired plus Hi, had this installed less than a month ago and am having to regularly turn it off and on again. I'm given the P1-78 error. This was in stalled by a professional electrictian. There is power and WiFi connect despite this error message. It won't allow me to go into live view or to remotely turn it off. I have to manually reboot this which defeats the object of it being a remote system. I know there is power getting to it and a WiFi connection as the notifications around persons and movements come through and I can watch these in good quality with sound. Please let me know if I need to return this and claim on the warranty. It is currently not working properly.
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15-06-2023 08:34:45
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Tom_Ring
Hi @user48209. Have you performed a reset on the device? You can do that by pressing and holding the setup button for 20 seconds, then releasing. If that doesn't correct your issues with the P1-78 error, I suggest reaching out to our support team to take a closer look at how the device is operating. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-06-2023 04:50:48
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