Ring Security Cameras

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N
Night vision problem
troubleshooting
wireless-security-cameras

![image|231x500](upload://9UlmPrcuBRnpzu0G1rmmhc0Hzsu.jpeg)If in country no street lights basically no light at night in the pitch dark there is no view at all on the camera I have infrared and night colour vision on. Should I be able to see ?

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09-09-2021 06:49:01

Responses (3)

  • B

    @Nats Turn off night colour vision and make sure infrared is on.

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    09-09-2021 08:52:35

      N

      Has that off previously as it was bad so I turned it on then. It’s no use to have the camera this dark can’t see anything at night.

      0

      11-09-2021 20:39:27

  • C

    Hi @Nats. Which model of Ring Camera do you have? You can find this on the original packaging, on the back of the Camera itself, or on the Device Health page in the Ring App. This information will help a member of our team or another member of the Community provide you with some tips or tricks that may help. :)

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    09-09-2021 19:57:07

    • N

      It is the 3rd generation .

      0

      11-09-2021 20:38:36

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