New Ring Cam pro not recording other than if you select Auto
Just purchased 2 new Security Cam Pros the newest and greatest cams to go with my existing system. I jave them on 5Ghz systems. The lights come on but they dont record. They did during the day on Auto 20 seconds but since i want them to be 60 seconds i get nothing recording now. Something is messed up in the software. And you should have the option of 60 or whatever setting and auto
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22-02-2023 08:22:57
Responses (10)
- MZ
It still is not recording on its own. If you go to no picture in picture it will record if you hit live view. But on its own it does not. This camera is defective
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22-02-2023 05:59:29
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- C
Hi @Mags-Z. With an active Ring Protect plan subscription, motion events and Live Views will be recorded and viewable in the Event History. Activate the Live View for a moment, then close it out. The video should take a moment to process. After that, navigate to the Event History tab, and you should see the recorded Live View there. If you don't see your Live View in the Event History, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to further investigate this. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-02-2023 09:30:53
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- MZ
I have 14 Cameras. You have already replaced this new Spotlight Cam Pro and it worked at first but now you have to be practically right near it to have it record anything. It updsted itself and now it seems worse. All the other cameras are seeing the same area but this one new one records nothing
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25-03-2023 02:34:25
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- MZ
My wife just drove up the street and there is nothing recorded 
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25-03-2023 02:37:48
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Mags-Z
Its the picture in picture setting and its a new spotlight cam pro. If you have the picture in picture setting on you get no recordings. Not even if you go to live view. Turn off picture in a picture it works. That software needs fixed. Your welcome
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22-02-2023 09:17:03
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