Missing Events

Hello. We just installed a Ring system, including a video doorbell, two outdoor stick up cameras and one outdoor spotlight camera. They're all linked. We recently noticed that many events are being missed or not recorded properly -- such as whole events of packages being delivered, etc. -- the event won't be recorded or maybe only a portion, like the very end of them, leaving the property, etc. This is very distressing as it sort of defeats the purpose of having this system -- is this a usual thing, or is there something we need to adjust in our settings, etc. Thank you.