Ring Security Cameras
Live View only works on wifi
The live view is really hit and miss. It works fine when my phone is connected to the house WiFi. But it will not work if my phone is on its mobile network. I'm just faced with 'activating device' for an age then that the live was ended. Is there anyway to fix this? Because it seems pointless having a security camera that only works when you're at home
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19-02-2021 10:20:48
Responses (10)
- K
I'm having the trouble now too on my phone. I updated it to android 11 yesterday. Now it just says activating device unless i turn on my Wi-Fi
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25-02-2021 08:37:29
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- G
Hi there, Currently having the same issue which is becoming very annoying. I have tried everything I could think of. Same problem with the Rapid Ring app. Has anyone been able to solve it? Thanks
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28-08-2021 08:25:54
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- B
I'm having the same issue! I have samsung s20 ultra and when on WiFi I can use live view but on mobile network just keeps on saying activating device. My partner has the iPhone x and the live video works on WiFi and the mobile network. I think it's an issue with android
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29-08-2021 10:53:32
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BSo I was looking through the forum and looks like I have to downgrade my network from 5g to 3g and it is now working
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29-08-2021 11:00:14
- G
Thanks for the advice. I ve just tried and when downgrading to 3g the live view works . Hopefully this will be fixed. Very annoying!
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09-09-2021 02:01:26
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Marley_Ring
Hi there, @EmaSullivan! With your Ring devices working as intended while the mobile device is connected to wifi, this is a great sign that your Ring devices and Ring app are communicating properly. Please ensure there is no VPN enabled on your mobile device. Depending on mobile device type, there may be cellular data related settings that are worth exploring to note if any unique features are active. When trying Live View on cellular data, double check cell tower signal strength just to ensure it is optimal. I recommend also checking with your cellular data provider to ensure they allow streaming on data. Feel free to let us know how this goes! :)
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22-02-2021 05:18:16
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