Ring Security Cameras
How to turn off sound during playback of History videos on the app
When using the app to view Event History, I want to watch the video without playing the recorded sound from the video (which everyone within ten feet of me can hear!). How can I turn off the sound? There is a mute feature on the web browser, but I don't see it on the app.
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29-05-2022 09:30:51
Responses (6)
- V
This confirms that a mute feature is not available on the app like it is on the web browser interface. Yes, turning the phone volume down will work for any sound coming from the phone, but it's a clunky workaround and will require me to turn it back up after viewing the videos so I don't miss my phone calls! Thanks for your reply.
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06-06-2022 12:46:45
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- J
Hi neighbors. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/c/products/feature-request-board/24). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.
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31-10-2022 04:57:39
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- R
This is so dumb. I'm using the Blink camera currently but wanted something less conspicuous for my front door, that app has a feature to mute sound on playback. I'm finding there are some real stupid UX issues with these devices.
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10-01-2023 08:42:34
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- U
Creating a feedback request feature does not help this annoying issue. The onus of listening to your customers is on you, not on us. It is disturbing to watch a video clip of the mailman, and then a second or two after the video starts, very loud background noise emits from my phone. The feedback is here, you can copy and paste it to your request feature on behalf of your customers. Ring customers should be able to mute video replay by device and categorically for all video replay, on the mobile app.
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02-05-2024 07:14:55
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Caitlyn_Ring
Hi @VideoVick. When watching a video in the Ring app from the Event History, you'll need to turn the volume down on your phone. The volume on your phone will control the volume that the video is playing at. I hope this information helps answer your question! :)
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01-06-2022 09:03:30
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