Responses (2)

• G

  grumpycat

  Me too. My original purchase and the replacement camera that I was sent have this problem.

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  14-05-2020 11:53:06

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  C

  Chelsea_Ring

  Hey neighbors! In the topic that you have mentioned, I recommend to take the best next steps as I outlined in my post. If you are having concerns with the device falling offline, it's possible you may need to try another outlet, as the outlet it was plugged into was not providing enough power. Also, it may sound silly, but you will need to make sure you firmly push in the plug on the back. I have an Indoor Cam myself, which when I set it up and plugged it in, it wouldn't turn on. I was thinking, "huh, why?" I had done everything - a reset, unplug and plug back in. To my failure, the plug was not in enough. Once I pushed it in until I heard a click, the light cam on! I was able to get it into setup mode and it has been functioning ever since. If trying another outlet, reset or ensuring the plug is secure doesn't seem to work still, it may be best to give our support team a call. You can reach out to them [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), and if you get to that point, please let us know what happens! I requested this of the previous neighbor but we never heard back, but I urge you to come back and let us know what you found or what our support team does for you. This will help other neighbors in the Community if they run into a similar concern. :)

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  14-05-2020 07:09:10

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  Pansartaxen

  Well, there is light... But just not the blinks I need to set it up. Just the blinks described in the other thread.

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  14-05-2020 07:43:14

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  Chelsea_Ring

  @Pansartaxen You stated that you could get it set up once, and then it fell offline after a few minutes. Are you able to continue to set it up, even if it still falls offline? In your situation, you may be running into a concern where your network is not allowing the device to stay connected. This is addressed when you adjust the settings on your router to allow all [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) to work. In the event you have not been able to set up the camera since, or reconnect it to wifi (under Device Health section for the Indoor Cam), then that is when you will want to be in contact with our support team! :)

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  14-05-2020 07:53:08

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  Pansartaxen

  I've got a Ring video doorbell 2 that works as it's supposed to. I can see it in my router admin. The indoor cam is nowhere to be found. It seems like it doesn't even get an IP. I've tried to change the power outlets even though I think that would be a seriously strange reason why I have this problem. I guess I will have to contact support, throw this cam away or change to another brand. Will try the first one first. ;)

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  15-05-2020 02:26:27

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  Pansartaxen

  Still wants to do a factory reset of the Indoor cam but it seems like there is no way to do that? At least I've not been able to find a way in this community or by searching in google. If it's not possible to do a factory reset it would be great if I could get that confirmed. I'm not very found of the idea of calling from Sweden where I live to the US for support. Gets expensive soon. A live chat or an email address where I can get help would be great.

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  15-05-2020 02:40:56

• L

  Leonardos

  So we have now been through two cameras. Plugged them in went through the full setup process then the app showed the camera was going through and update wait 15 minutes. Checked on the camera 20 minutes later would not reconnect. Blue light will not turn on. Pressed top button nothing. Switched outlets nothing. Held down top button for 30+ seconds nothing. Is there a problem with the new firmware update?

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  26-10-2020 04:34:22

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  O

  oCoMiK

  Same here. I believe the update is “bricking” the devices. Bought two and the both behaved exactly the same. Setup, connect to WiFi, detect movement send alert, tell me they need to update, fall off network and die. Bought a third yesterday, setup, and it’s still running fine. As such doesn’t appear to be user error.

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  01-11-2020 08:22:49