I noticed that the person motion alert/notification doesn't get triggered when the person wasn't showing in the initial video recording. It does get captured/recorded as motion not not as a person motion. For example, when someone drives up to my driveway and get off the car to my door, it gets recorded by just a motion. I'm guessing because there is no person detected initially because it's a car driving up. By the time the person is walking out of the car, the smart alert is no longer processing the video to detect person. I have missed a few notification about delivery person coming to my door because of this. I think Ring should fix it by analyzing the video throughout the record and trigger the person motion notification when it detects the person later in the recording.

Smart alerts are a good idea but you do not get a notification alert if something triggers the video that’s not a person. If the camera sees a person during the video it needs to trigger. This happens when a car pulls up and the person gets out and there is no notification. So I miss all alerts from visiting guest whom park in my driveway. it only works if someone walks up to your house off the street. I don’t want to turn off smart alerts so the possums and cats do not set up my ring in the middle of the night. Please address this! It’s a great feature just needs some tweaking!

I have this same issue. If I drive up in the car and get out, the 'motion detection'’screening has already happened and I will not get a person detected alert. I get out of my car and walk up and into my house and still no alert. This is obviously a flaw, can someone from ring support review this and advise?

‎How do I reconnect to wifi if my device i in Mexico?

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irmaroga

How do I reconnect to wifi if my device i in Mexico?

I have an unusual question. I set my indoor camera in Mexico at my elder parents' home, so I can watch from home here in the USA their caretakers. Everything was working perfectly until the internet modem had to be upgraded and now the app in my phone is telling me that my device is offline. If I try to reconnect I got a message telling me that it's unable to join the network "Ring Setup 28" I don't know what to do. Can someone please help me?

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19-05-2020 01:18:38

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