Responses (2)

• M

  Marley_Ring

  Good question, @nightsmusic! You are certainly in the right place in the Ring app. Instead of the toggle, when viewing your listed saved motion schedule, swipe left or tap elsewhere on the created schedule to make the delete option appear. It should show up in red on the right hand side. I hope this helps! :)

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  02-12-2020 03:17:28

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  nightsmusic

  Nope, nothing. This is all I have. I can either turn off the schedule I'd set up or I can leave it on. I can't edit it, can't delete it, swiping does nothing and if I try to click on anything in the app that remotely has to do with a schedule, this is all that pops up.

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  02-12-2020 03:48:05

  M

  Marley_Ring

  Thank you for the quick reply and image example, @nightsmusic! I'm shocked to see there is absolutely no option to delete that schedule. Based on the attached image, you are definitely in the right place. I've attached an image from my personal Ring app to show this option on IOS. As it looks like you are on android, the only difference is that the verbiage says "delete this schedule" rather than "remove", but otherwise you are definitely missing this option in your Ring app. If you have not already, try removing and reinstalling the Ring app, as well as ensure no vpn is enabled. It may be worth also checking for any [android apps that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). While it isn't the best solution, if another mobile device is available, the schedule might be able to be deleted from another device. If this concern persists on your mobile device and the above steps did not help to resolve this, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They will be happy to take a more in-depth look at your setup. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know how this goes! :)

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  02-12-2020 05:14:38

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  nightsmusic

  Your screen shot shows for alerts. I want to change the setting for when the lights come on and off at night. I already use Do Not Disturb which is built into Android to not get alerts overnight. When we installed the floodlight, there was an option to set dusk to dawn. I did the 'time' option to see how it would all work keeping the lights on overnight but alerting me to motion, or being able to see a video of the motion. It's working fine, but the light comes on too late. I didn't take DST into consideration (HATE!) and it's dark over an hour before the light turns on. I uninstalled and reinstalled the app and the info is still there. I should have done a hard cache empty, but didn't think of that. I can try it, but I'm not sure it will help at this point. I also haven't removed the device yet, but I can. There was just an update for the app in the past couple days that came through and I don't know if it had started before this update or not. Also, I don't have any of the apps on the list for interfering with the app. Also, isn't there any way to set a persistent cookie? Every time I look at something else here on on Ring, even if it's only been two minutes, I'm asked to sign in again and my husband's phone is also getting all of these codes. I understand wanting two-factor but it would be nice if it was device specific so I could at least set it on my laptop. Sorry. I'm just very frustrated with all of this. I just want to change the time!

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  02-12-2020 05:45:44

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  nightsmusic

  I came back to say I did a hard cache clear and it doesn't matter. I have no idea where that setting is being stored, but I've now cleared the app data, the app cache, deleted the app and cleared the phone cache and the info is still there. If I could even change the time, that would be something, but I can't even do that. Thanks for your help though. I may have to call :/

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  02-12-2020 06:09:12

  M

  Marley_Ring

  Hi there, @nightsmusic! Thank you for the clarification on this and trying those steps. After taking a more in-depth look into this feature, it looks like no further steps will need to be done. I personally tested a Floodlight Camera light schedule and it looks like only one can be created. Despite the motion scheduling having a delete or multiple schedule option, the light scheduling does not. The light schedule can, however, be changed at any time, or disabled. For a visual on this, through digging I found our [Floodlight Camera Youtube video](https://youtu.be/eEUtt4m_bBA), which contains a segment about the light scheduling. At Ring we are always working to add to and improve on our features and devices. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. :)

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  03-12-2020 04:10:18

• S

  sbdick

  I have the same problem on my Android phone. I created a schedule and now there's no way to remove it.

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  01-05-2022 02:54:51

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  C

  Caitlyn_Ring

  Hi @sbdick. Can you clarify what type of schedule you created and which model of Ring Camera you have? Is this a Motion Schedule or a Light Schedule? You can find which model of Ring Camera you have by looking at the name on the original packaging or under the Device Health screen in the Ring app.

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  02-05-2022 10:57:08