Responses (9)

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  user52867

  Mine is missing also from my ring doorbell and ring security camera. Can’t speak to anyone if they ring the doorbell.

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  29-07-2023 07:58:50

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  user52867

  My green phone icon has disappeared from my ring door bell and my ring security camera. Does anyone know why this is, can’t speak to anyone on live view or answer if anyone rings the door bell. Thanking you

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  29-07-2023 08:04:51

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  user52867

  Hi, do you know what we can do to retrieve the green two way talk icon. Very inconvenient if someone rings the doorbell and you’re not at home.

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  30-07-2023 07:05:31

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  Tom_Ring

  Hi Neighbors. What device is missing the Green two-way talk button? What version of the Ring app is installed on your device? Can you share a screenshot of what you are seeing? Thanks, neighbors.

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  31-07-2023 01:28:17

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  user53158

  Mine has also gone missing from my phone app. . See attached photo usually a green call button is on there. How do I get it back.

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  01-08-2023 12:51:32

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  Tom_Ring

  Hi @user53158. Thanks for sharing the screenshot. I can confirm that this is the result of a Ring app update. To talk to your visitor, just tap the Microphone Icon. To mute, tap the Icon again. Give it a try and let me know how this goes for you!

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  01-08-2023 07:47:10

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  6c7164616e94dc16b9ce

  Please put the green button back as it was much easier to see and understand. The white mic button is a bad "update". Why don't your devs use beta-testers before releasing fairly significant changes that users never asked for and don't actually want?

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  07-08-2023 02:33:46

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  Tom_Ring

  Hi nieghbors. As you can see in the image shared below, there is a picture of the microphone. By default, the microphone is muted, hence the / going through it. You can intuitively tap the microphone to unmute it and tap it again to mute it. To end the Live View session, press the RED button. [quote="user53158, post:6, topic:216015"]  [/quote]

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  08-09-2023 08:38:04

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  user60891

  Whilst i appreciate this is the solution - it's a ridiculous step backwards.

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  03-10-2023 08:36:06