Responses (1)

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  Chelsea_Ring

  Hi @Frank4 - you'll want to check out some of our articles to ensure you have the best connection. Also, I suggest testing you phone only using 'cellular data' vs wifi to see if that makes a difference. Check out @Riley\_Ring articles in '[Tips and Tricks'](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/bg-p/Rileys_articles) section for education on long load times, such as[this article](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Why-Your-Live-View-May-Be-Taking-a-Long-Time-to-Load/ba-p/821). Hope this helps!

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  31-05-2020 05:12:06

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  bill6

  Same problem, live view from my floodlight cam is slow, video is choppy, and sometimes the connection breaks completely with a message that there's a weak connection. RSSI on my floodlight cam is is -41. It's connected to a Netgear range extender which goes through a Netgear router. Ring tech support helped me establish a static IP address on my network for the extender. WiFi speed on the extender's network is always \>15Mbps both up and down. The only devices on the extender's network are the floodlight cam and a Ring video doorbell. The doorbell's RSSI is -50. It's slightly farther away from from the extender and a year older than the floodlight. Its video is stable and reliable and I've never seen a weak connection message from the doorbell, so that would seem to rule out any network issues upstream of the extender. When I watch the extender I see its device light alternating from green to red every few seconds, which suggests that the connection from the Ring device(s) isn't stable. I can't think of anything else to do but the problem persists. Is there something I missed?

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  01-06-2020 06:03:48

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  TDN

  Sounded like a combo of both battery operated device + poor signal via Wifi. I'm returning our stickup cam today due to the same issue plus constant going offline. I tested wifi signal & had no issues with our Doorbell Pro, obvious difference here is the Doorbell is wired power & not battery. Am a bit disappointed that the battery stickup cam did not work out however. Looking into another solution for our front garage area.

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  01-06-2020 07:47:53

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  bill6

  Both devices on the extender are hard-wired. Since RSSI on both is near perfect and the doorbell video is fine even though its signal goes through three solid walls and a laundry room while the cam's goes through two walls with sliding doors and large windows, in the absence of anything else I can only conclude that the cam's signal is too weak to be consistent across the 30 feet or so between the cam and the extender. Will be interested in what Ring has to say about this, but it seems to me that Ring isn't designing the floodlight cam with enough power to communicate consistently with an indoor network over a reasonable distance.

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  03-06-2020 06:46:08

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  Chelsea_Ring

  Hey neighbors! If you find that your devices are still having a slow load for the Live View, I have a few tips and tricks that you can do to help load the Live View quickly as well as address any choppy video/audio concerns. Please note that your Live View can be affected by many different factors, and therefore while multiple neighbors may have a concern with Live View, you could be having this concern for different reasons. Live View is normally affected from a poor wifi connection, reduction in upload speeds (or download, but upload is more common with Live View, and upload is normally much less than download available from your ISP if you do a speed test), low battery on the device, a high RSSI value, interference from the router, or the wifi connection in the home being used elsewhere (kids, family, friends or roommate using the internet or working from home). Below I will list out some options you can try, as I have found solutions from other neighbors and myself doing some of the following: Some neighbors have found relief to this concern by doing the following to their network: - Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to) - Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa - Rebooting your router, ensuring that all [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) are opened for the Ring devices - Ensuring you have proper speeds. Lots of neighbors during this time have noticed slower speeds because of the current conditions and changes to at home life - Disabling any VPNs Some neighbors have found relief in this concern by doing the following to their Ring device: - Completely reset the device by pressing and holding the setup button for 30 seconds - Removing the device (after saving any recordings you may need) and then re-setting the device up - Testing Live View with device next to the router - Ensuring device is fully charged - Looking at Device Health and confirming [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength) is in acceptable range Some neighbors have found relief in this concern by doing the following to their app: - Disabling VPNs on the phone - Removing the app, rebooting phone, reinstalling the Ring app - Trying the Rapid Ring app - Connecting to the app on wifi or mobile data only (testing whichever connection is not your normal) - Updating app/OS software on phone Please note that if you do not feel comfortable enough preforming any of these troubleshooting steps to see if you can get your Live View working again, you can always contact our support team directly. They can take a look into your account and device to determine what is really going on, and what factor may be at play here. Please feel free to come back to this thread and post your solutions that you have found for Live View! If you need to contact support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  04-06-2020 09:18:41

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  bill6

  Done every one of these except trying Live View next to the router because the device is hard-wired.

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  12-06-2020 07:52:28